Frequently Asked Questions

Everything you need to know about shopping with Magic Mountain.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

Magic Mountain accepts returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' in the description.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. Magic Mountain uses organic cotton, recycled polyester, and eco-friendly dyes across 80% of our current collection to minimize our environmental footprint.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.